Refund Policy

Last Updated: August 2026

1. Overview

Because MASTRIVE operates on a peer-to-peer, pay-per-session model without recurring subscription lock-ins, all bookings are handled individually between users and instructors. This policy outlines the conditions under which cancellations and refunds are granted.

2. Cancellations by Users

More than 24 Hours Notice: If you cancel a session at least 24 hours before the scheduled start time, you are eligible for a full refund to your original payment method.
Less than 24 Hours Notice: Cancellations made within 24 hours of the session start time are generally non-refundable, as the instructor's time has been reserved. Exceptions may be reviewed case-by-case.

3. Instructor Cancellations

In the rare event that an instructor cancels a session or fails to show up for an in-person meeting or live-stream, you will receive an automatic 100% full refund credited directly back to your original payment account within 3 to 5 business days.

4. Requesting a Refund

To request a refund or dispute a transaction, please reach out to our support team with your booking ID and details at support@mastrive.com.