MASTRIVEBack to Home

How can we help you?

Need help with a session, instructor booking, or refund? Our dedicated concierge support team is here 24/7.

Frequently Asked Questions

When you book a session on MASTRIVE, your payment is securely held in an escrow holding account. It is only released to the instructor after the session is successfully conducted. If the instructor cancels or no-shows, you receive an immediate 100% refund.

Submit a Direct Request

Have a specific question about an instructor, tournament, or invoice?